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From Our Clients
00:44 27 May 22
Excellent to work with Blue bear. They went above and beyond to assure we got our basement back to the original state and pay the least out of pocket over the insurance pay out. Thank you sooo much.
13:39 06 May 22
We had a sump pump failure that flooded the basement. Blue Bear responded as soon as we called and had large industrial dehumidifiers running that day. They monitored the drying daily and added equipment (fans, air scubbers) as required to facilitate the dry out.The technicians were polite, respectful and relentless in their pursue of the dry out.We would recommend Blue Bear to anyone with water damage.
15:43 02 May 22
Blue Bear was awesome through every step of the process after my kitchen faucet sprung a leak. They responded to my email immediately and came out within a day to inspect the damage, and helped me through the process with insurance. Everyone on the crew who came out to the house or I spoke to on the phone was extremely professional and knowledgable. I would highly recommend Blue Bear to anyone looking for mold remediation services!
16:14 28 Mar 22
The guys over blue bear helped me when I didn't know where to else to turn. I would recommend them 100 times over
15:59 28 Mar 22
These guys were very informative, professional, and just all around good guys
14:12 23 Mar 22
20:55 11 Mar 22
Doug and Aaron did a great job helping me out when my basement flooded last month. They were incredibly thorough and dependable; I highly recommend them!
00:22 21 Feb 22
My mother's sump pump stopped working and the basement ultimately flooded. Had a great plumber come out and replaced it and he recommended Blue Bear. James came out and did a full analysis and was very descriptive on what the next steps were. He immediately put some equipment in the basement to help with the quality of air. The next day, Doug came over and reviewed everything and even called Travelers with my mother. After much back and forth with Travelers, they denied her claim. Doug took it upon himself to leave the equipment to help her out. His knowledge and service were beyond exemplary. While I hope I never have to deal with a flooded basement, I'll be calling Blue Bear to remedy the situation if I do. Great people! By the way, screw you Travelers. Our whole family will take our business elsewhere.
22:22 30 Dec 21
Blue Bear fully cleaned up the damaged part of the basement. Dried out all the water. They were awesome, they came back each day to monitor the air. We're very happy with their performance.
16:34 13 Dec 21
Blue Bear did a great job here at my home I want to thank you again for the great clean up that they did for staying ahead of things I just want to say that they're great company in a professional company and I would recommend them to anyone thank you once again blueberry for the great job
20:21 28 Nov 21
This review is from LISA MORREALL. Blue Bear Restoration was professional and responsive from my very first call to Rob. Kyle, Brendon and the crew that was dispatched to take care of our home, assessed the damage, and quickly began the process of contacting our adjuster, determining our coverage, and implementing a plan that would minimize our out of pocket expense. Throughout the process the crews were timely and courteous and Blue Bear exhibited professionalism at its best. They restored our home and stopped any further water damage. We are back to normal and happy with the final result. We are grateful for our friends who referred us to Blue Bear. Thank you. We will use Blue Bear in the future should the need arise.- Lisa & Bob Morreall
18:27 08 Nov 21
We had one hiccup w communication. The owner called me himself, as did the public relations gentleman and the lead service tech. The issue was handled quickly and professionally. They went above and beyond to make sure we were happy. And even gave us a generous gift card to a beautiful restaurant. I would use them again In a heartbeat and think they're a great company. I highly recommend them to anyone in need of these services.
19:04 30 Sep 21
Everyone was very friendly and helpful.
13:05 28 Sep 21
Very professional. Always on time, called ahead, cleaned up after the selves each trip and kept me updated on what they were doing and why. Definitely recommend them.
16:23 27 Sep 21
The entire team was professional, communicative and made the entire process as easy as it could be. Would highly recommend to anyone. Thanks much, everyone
00:59 21 Sep 21
I highly recommend Blue Bear! After experiencing water damage in my finished basement, I called Blue Bear and they arrived and got to work within an hour. The team was incredibly friendly, knowledgeable, and kept me informed throughout the entire process. They made sure my home was well taken care of and continued to follow up in order to ensure my basement was dry and I was satisfied with their work. This is a great company with great people! I was lucky to have them!
18:21 01 Sep 21
Blue Bear restoration did an excellent job taking care of our water damage cleanup preventing mold growth and further damage after our leak from the 2nd floor bathroom. Adrian, Brenden, Fletcher, James and all the guys did a terrific job and were respectful, kind, courteous and helpful. Thank you all!
16:41 19 Aug 21
Great company, very responsive and professional! Highly recommend!
19:27 11 Aug 21
Arranged to have a roofing company come out to tarp up our roof after a large tree fell on our house. We had extensive damage outside and had water coming into to the home. They also set up a dehumidifier to eliminate any moisture. Everyone who has been in contact with us has been kind and very professional. I would highly recommend if ever you need emergency clean up or repairs.
16:31 05 Aug 21
Extremely knowledgeable in water damage and mold removal. Every employee was professional and responsive. I never had a doubt that they were doing what they knew was right and best for me, the homeowner. I highly recommend Blue Bear Restoration.
11:12 02 Aug 21
The entire Blue Bear team was extremely helpful and very professional. They came right away and got the water damage and mold cleaned up very quickly. They were thorough and made sure our home was taken care of. Thank you Blue Bear!!
13:51 28 Jul 21
After a broken pipe fitting caused a basement flood, I called Blue Bear on the recommendation of my local insurance agent. The Blue Bear technician Farren arrived within about 3 hours of my call, explained the process and dropped off equipment, pending approval to begin the work. The next morning he came back, took photos, removed some wet carpet/paneling and started the drying process. Every morning at about 8:30 AM I received a call when we discussed when would be a good time for them to check on the status, day-by-day until the drying was complete. They measured residual moisture and once levels were acceptable, removed their gear. Every technician was professional, communicated clearly and respectful of being in my home. They exceeded my expectations in every regard!
21:57 27 Jul 21
We had a sump pump failure and woke up with a basement full of water. Blue Bear showed up the same day and started drying us out. The staff was friendly, professional and very knowledgeable. They kept us informed throughout the process and helped turn a bad situation into a bearable one.We hope to never find ourselves in this situation again, but if we do, we know who to call.
21:30 27 Jul 21
Great experience with Blue Bear. The water damage in my kitchen and basement was a big job that took weeks but the crew at Blue Bear did an amazing job. All the guys that came in were hard working and extremely polite and respectful. Would totally recommend them.
18:35 27 Jul 21
I used Blue Bear Restoration for a water leak that cause a lot of damage. Jake was one of the guys who came out to do the clean up. He was very professional and did a great job explainingthe process and completing the job. Highly recommended Blue Bear.
16:04 07 Jul 21
Had a little water problem in the basement a while ago, and Blue Bear Restoration was recommended to me by my brother-in-law. I had recently (about a year earlier) dealt with a similar water issue in my basement, and we used Roto-Rooters cleanup service. Comparably, I found Blue Bear was more prepared for the job. They were on time, they detailed to me exactly why they were here, and what they were doing. They were friendly. They didn't stomp my strawberry bushes (STILL MAD ABOUT THAT, ROTO-ROOTER!).While I hope I never have another disaster in the basement, I'll most definitely be using Blue Bear Restoration again if I do.
19:03 28 May 21
The team at Blue Bear was very responsive in responding to my sewage mess and also dealing with my insurance company. The guys were very polite and communication was seamless. Thanks Blue Bear team
Merrie Lee McLaughlin
17:07 27 May 21
Kyle and his crew did an incredible job! We had a flooded basement with a ton of damaged contents! They were quick to respond, communicative at every step, and very professional! They really were life savers! Thank you Blue Bear!!
19:34 19 May 21
Rob, Kyle and and their whole team were incredible to work with! Our basement flooded overnight and they were here within minutes of us calling! Very professional! Constantly told us what they were doing and what would happen next. They did not remove any equipment until our basement was 100% dry! We were very satisfied and would use Blue Bear again, if we need to. We would recommend them to anyone!
16:52 28 Apr 21
We had a pipe burst under our floor causing flooding in our basement. I called Blue Bear and they sent out their Zoom Drain people who arrived within half an hour of my call. They fixed the plumbing problem and then the Blue Bear team tore up the carpets, cleaned everything up, and dried everything out. Not only did they do a good job with the work that needed to be done, their communication and responsiveness was EXCELLENT. Every morning they would call when they were on their way, we opened the garage door and they went right through the garage into the basement while we were working upstairs without interruption. They wore shoe covers and were very respectful of our house. While I hope I never have to use their services again, I would recommend them to anyone else who has an issue.
18:18 19 Apr 21
I think they were very professional and helped me out very quickly to get water damage cleaned up.
17:13 01 Apr 21
We had a sump pump failure and Blue Bear came very quickly to dry us out. They were extremely knowledgeable about what was needed to prevent mold and very professional in their interactions with us. They kept their equipment in place extra long to be sure we wouldn't have future mold problems. They always observed Covid protocols and were very considerate. Our basement is now nice and dry!
14:44 31 Mar 21
Tony, Rob, and the rest of the crew are awesome! They are very responsive and get the job done in a timely and efficient manner. We had water damage in our bathroom and Blue Bear was here within a few hours to inspect it. They got the job done within that same week and were very courteous of our space and work hours. Our bathroom looks good as new and they stopped in a couple of times after to make sure everything was still running smoothly (they also brought us treats)! We highly recommend Blue Bear Restoration for any and all of your restoration needs. They've done work for our clients as well and we've only heard positive things. Their service is top-tier so give them a call, you won't be disappointed!
18:04 23 Mar 21
When our sump pump flooded our finished basement playroom, Blue Bear came right away and took care of the clean up. What a relief to know that our basement is fully dried and cleaned, and I don't have to worry about mold or mildew growing from our water damage. All of the employees we intereacted with were respectful, professional, and in my opinion went above and beyond in helping us. They thoroughly explained everything and made sure we understood what was happening every step of the way. Five thumbs up!Edit: We experienced some miscommunication regarding our bill, but the owner was very responsive and attentive to get it straightened out as quickly as possible. Thank you, Tony!
17:30 15 Mar 21
This company was wonderful, in a very stressful time. They showed up immediately and were so kind to us. They always called ahead, were very respectful, professional and explained every detail to us. Each employee who entered our home was so kind, careful and professional. Thank you Blue Bear.
16:31 09 Mar 21
I currently live in Texas but the water damage took place in Rochester, NY. I was well taken care of! Kyle was my guy, and he was so awesome! He kept me in the loop on every step of the process! I was calling and texting he never seemed irritated or aggravated. I'll recommend this company to anyone! I'm pretty sure the entire team is good but ask for Kyle😉
17:44 17 Feb 21
Blear bear restoration came out immediately after hearing about my water issues. The technicians were very knowledgeable about my issue I was having . They explained everything I needed to know and what the process of resolving it would look like. I highly recommend this company they practiced all covid protocols and made me and my family feel good about thr hire. Fletcher , Kyle and Tony the owner all were very nice and professional. Working with your home owner insurance companies can be difficult at times and they made everything go as smoothly as possible and helped along the the way.
18:16 05 Feb 21
Blue Bear was recommended to us by Rita at State Farm Insurance. We had a 2nd floor laundry room that flooded down to kitchen, dining room and basement. Blue Bear came out same day we called them. They ran all their testing, performed any demo and setup equipment to get areas dried out. Their work is excellent. They are extremely professional, courteous, responsive, careful and kind. Their communication is above and beyond...calling every morning to let us know when they would be at our house. If we could give them 10 stars, we would. Every employee, including owner Tony, was a pleasure to deal with. We would highly recommend this company to anyone.
15:32 22 Jan 21
Blue Bear was highly recommended to me by Greg of Excellent Air Heating and Cooling to help me remedy over a foot of water in my basement. All the staff were extremely responsive, prompt, efficient, reliable and considerate during their extensive mitigation services. Farren, Tony, Fletcher, and Jake (I MAY have missed someone) were all a pleasure to work with. I was especially impressed with everyone's patience with me and my questions. I surely learned a lot in the past 10 days or so! I have no hesitation in giving this 5-star rating. Plus I am the personification of that Old School WORD OF MOUTH, that we all used to depend upon before the internet! Oh, and my cat made a LOT of new friends.
18:03 23 Dec 20
Blue Bear Restoration was always on time, always called ahead of time to let me know when they were going to be here, very friendly guys, always explained things to me, did an awesome job. If I could I would I would give the company 10 stars they were that good. I recommend them to anyone.
15:50 20 Nov 20
Emergency service was prompt and professional. Staff was accommodating to my time frame and service was performed when stated. Staff called to confirm arrival and departure times daily and clearly indicated work to be performed. Needed actions were explained and performed professionally. All safety precautions were well maintained. I could not be more pleased with outcome after such a traumatic event.
14:41 26 Oct 20
My basement was flooded due to a water main bursting and some friends reccomend Blue Bear. They were at my home before the water authority had turned the water off (about 45 min after I called)! Their quick response potentially saved me thousands of dollars. Their courteous and friendly service helped me deal with this whole fiasco. They were thorough in their explanation of their process, they cleaned up after themselves and made this whole ordeal more bearable.I would highly recommend this company. From start to finish the whole team was easy to deal with. They checked on me daily to make sure I was happy with their service. Thank you to the whole team!
16:50 23 Oct 20
I recently met Tony and Rob and was delighted with their professionalism. In my brief meeting with them I learned how important the customer experience is to them and their business. They care that the customer is satisfied with the level of customer service provided and the quality of work performed. I highly recommend their service for water and fire restoration.
20:27 21 Sep 20
Everyone was extremely professional and knowledge and helped us when we had water damage in our kitchen. I am so glad that we used them and definitely would again in the future if we needed
22:57 17 Aug 20
We called Blue Bear and they were here the next morning. They came and explained the process that they would be using to clean up after my window leaked during a rainstorm. They then set up their machines and the process began. They were clean, professional and efficient.
19:44 14 Aug 20
Nicest, most honest guys I have ever had come to do a service/ inspection at my home. They went out of their way to be in touch, came when they said they were coming and did not try to sell me anything that I didn’t need. Highly recommend Blue Bear Restoration. If you want an honest, professional and kind company to work with... Blue Bear is the company you want. Cannot say enough good things about them!!
The Temple Building Rochester NY
17:42 10 Aug 20
We are a mid-rise, 14 story property in the heart of downtown Rochester. We had a water loss on one of our residential floors. We called Blue Bear Restoration and they were there almost immediately. They helped us identify and control the leak, as well as took care of the entire cleanup process. Very thankful for their help. Would hire this company again, we were in great hands. Thank you guys!
19:00 22 Jul 20
The entire team at Blue Bear Restorations came to our rescue after suffering a flood in our kitchen due to a roof leak!!! They guided us through the entire process, providing expert counsel and advice! They were so accommodating and professional throughout the event and made the experience one to remember! Special kudos to Rob and Doug and the entire crew! Highly recommended! Stellar service! 5 STARS!!
19:34 19 Jul 20
Great experience. Professional from start to finish.
17:57 03 Jul 20
I started an insurance claim at 2am for a sewer backup in my basement. In exactly one hour an employee contacted me in regards to my issue. Yes, 3am they called me back. They stated a representative would be at my home between 10am-12pm. Now keep in mind there business is 1hr to 1 1/2hrs away from my home and they were there at 11am!The employee was great to work with, very knowledgeable and handled everything promptly.I would definitely recommend this company to anyone who needs emergency services like my situation with a sewer back up.
16:56 27 May 20
Had an unfortunate mishap with some water damage in a finished basement. The Blue Bear crew was out quickly and did a great job restoring my home and drying out the carpet and bar areas. Great communication and respectful crew.
12:40 21 May 20
These guys were amazing! I experienced water damage during the pandemic and Tony and his crew helped me through the whole process. They made it as seamless as possible and really stepped up to the plate in offering their assistance with the insurance adjuster as I simply did not have the time to juggle everything. Thank you all for the wonderful customer service and respecting our home through the process! Highly recommend Blue Bear Restoration!
14:18 13 May 20
Doug was my Favorite he was so Polite and made sure our concerns was met with our Insurance Company! Check out Blue Bear Restoration for your Water Damage is the way to go I will not recommend any other Companies! Great Job Doug thanks for Everything!❤️
01:51 18 Jan 20
Very pleased with there services. Everyone was super nice and thorough. Kept us informed all the way through the process and even still after. Definitely choose them!!!
20:09 17 Jan 20
Tony and his crew were great! They worked quickly, were very professional and kept the worksite very clean. I was very happy with their service and the end result after they were done. Tony kept in constant communication with us the entire duration of the job, and always kept us well informed of everything that was going on from day to day and answered any questions we had in a way that was very clear and easy to comprehend. He is very understanding and knowledgeable and I appreciate everything Blue Bear Resoration did to get our home safe and dry again after the massive flood we had. I highly recommend them and would definitely hire them again!
15:13 17 Jan 20
All the guys were great and they did everything in their power to make our bad situation more comfortable.
17:29 15 Jan 20
Very professional and hard working staff. Explained to me in very good detail what this process would entail. Kept disruptions to a minimum and treated my property as if it were their own.
14:32 04 Nov 19
Absolutely great service, clean, informative, personable, owner easy to talk too. Lastly the technology they have to monitor the house from a laptop, they were in once to set up and once to remove, amazing
18:54 08 Oct 19
I would highly recommend Blue Bear Restoration. They were very professional, efficient, and kept a very clean work space. They were also easy to communicate and kept you in the loop the entire time.
15:02 25 Sep 19
Blue Bear did great work and was very professional. I would use them again.
10:47 06 Sep 19
Immediately responded, on-site within half an hour of my call. Tony walked us through a stressful situation. Great communication, great service. I highly recommend Blue Bear.