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blue bear restoration

1-833-258-3232
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Google Rating

4.9

Based on 113 reviews

Blue Bear Restoration

4.9

Very thorough staff

Blue Bear made dealing with what could have been an incredibly stressful situation as pleasant as humanly possible. I had received a card referring me to Blue Bear and Chuck handled everything for me start to finish. 5/5 highly recommended.

these guys were so professional, excellent.I was very upset during this time and they put me at ease. They were quick and did their job.

The team did a great job cleaning up from a busted water line. They were quick and responsive to all my requests.

Rachel Marshall

Blue Bear Restoration were great to work with. They were very commutative and transparent from the start. The guys who entered my home were very professional and informed me of the process from start to finish. I highly recommend using Blue Bear Restoration!

When our house flooded from a burst pipe on the second floor, Blue bear was quick to respond and start the drying process. Every step of the way was explained in detail. Ty was amazing and very polite.

The service was great. Called every day before coming over. They were polite and would answer all my questions, and explain the whole process. They move everything for you. Even rented us a storage container for all our stuff. They clean up after themselves everyday. They dealt with insurance so I didn’t have to, which was great. I called a few of the “bigger” places before Blue Bear and they were rude and quick to get off the phone. Blue Bear sat down and talked through the whole process and timeline, while being very polite and understanding. 100% would recommend to anyone else.

Charetta Johnson

Came quickly and went to work to remove water and moisture from my basement. Staff is knowledgeable and respectful of your property. They keep you informed and follow up daily. Thank you Blue Bear!

Robert Armstrong

Very professional! Great experience! Went above and beyond! Highly recommended using them!

The guys were great! We had a sprinkler break that damaged several units. They were fast, professional, clean, and respectful of our customers. They also worked very well with our other contractors to make sure the project was completed correctly. I will be recommending them for other projects.

Valerie Puchades

Blue Bear was recommended to me by a plumber after discovering a crack in a drain pipe had caused water damage in the basement. Blue Bear was out to the property within two days to assess the damage. It ended up being a very small job (thankfully), yet their team gave it the same level of attention that a larger job would warrant. I'd highly recommend them.

All of the guys that helped out were great. Small job and they even offered to leave their equipment over the weekend at no charge.Will definitely be using them in the future.

They returned our phone call in less then 30 minutes. They scheduled a time that was convenient for me. They did a thorough check of my entire basement and found damage that I had not even seen yet. Their industrial dehumidifiers ran in my basement for four days. My basement is dryer now than it was before our water leak. The staff was extremely professional and friendly. They even took time to visit with my dogs who were a little nervous with all this equipment coming into their house. I would highly recommend this company.

Really happy with the quality of their work and service. Every person we talked to was knowledgeable and polite. Very fast response to our initial call and great follow up and communication on the days after the start of our service. They were always on time, worked clean, and explained every step of the cleanup in detail. Would highly recommend the quality of their work and the their people. They will be our first call for any water problems in the future.

Did a professional job and put my home back better than it was before. Definitely would and will recommend them

I can't say enough about this company. We had a major water related issue in our master bath in our 8 year old home this summer. They were out the next day after we contacted them. They installed dryers and kept checking on things daily until the issue was resolved. They were very helpful in guiding us through interacting with our insurance company. All staff were extremely helpful and professional and did a lot to relieve our stress re the situation.Thanks!

They showed up on time, they were nice, quick and professional. Thanks guys,

Crystal Melendez

Special thank you to Doug and especially Ty! Great communication, respectful thorough and thoughtful So appreciate you

I’d had a sewer overflow and had Bluebear come look at the damage. They were very thorough, explained everything. My basement is not finished and I ended up not following through with their service, as I felt I could handle myself. But their initial work up was very thorough. They left their dehumidifiers and blowers to dry out the basement while I called the insurance company and made a decision. I would recommend them and use them if I have another need.

Zapphire Hartley

I woke up to my basement flooded. Blue Bear came out and found the problem, drained the water and spent two weeks drying out my basement. I have old Barn wood panels so it took awhile and they were diligent to make sure it was done we'll. The team was very professional, friendly and helpful! Thank you!

All personnel were courteous and helpful. I could not be more satisfied.

Brendon was professional. Kept me up to date on everything. Honestly this crew was the best crew I have ever worked with for anything. Tyrese and Ismael where also very professional. They do their jobs well. I work customer relations doing calls about surveys so when I say its top notch service. I mean it.

Beandan The Bean

Amazing service from the Blue Bear team! When my basement flooded, I didn't know what to do. Blue Bear came and stopped any other damage from the water. Very accommodating service!

Personable, and attentive to the job. Focused and knowledgeable about the progress of the work.

They were extremely helpful, helped prepare me for the insurance claim, cleaned me up quickly and managed to save my subfloor. I would recommend and use them again in a heartbeat

Blue Bear restoration is definitely someone I would use and highly recommend to family and friends. The guys who worked on my basement are very professional and really nice as well. Donnie and Fletcher put our minds at ease while they and there crew of Louis, Ty and Charles did an awesome job cleaning up a mess we had. Definitely recommend them, they really fought for us and helped us deal with the insurance company.Great company, extremely professional, did a great clean up job and I couldn’t be happier with the results.

The Blue Bear team was very helpful and professional. We appreciate the service and support we received from Luis, Brendon, Tyrese, Ish and Fletcher. Kyle was very helpful in working with us with our insurance company and the subcontractor.

Luis was on time, tidy and professional

Precised BullsEye

Bluebear did excellent work ! I would recommend them to friends and family. Brendon, Ish and Tyrese were kind and got the job done in a timely manner. Looks soooo much better!

Blue bear is an excellent company. They did a great job good cleanup, and the service was great. I highly recommend them.

Turtle Gamer Bro

They were amazing!!! My house flooded a couple of days ago and they came and did what they needed to do very swiftly. Thanks blue bear!!

Randall Marcaitis

Overall Blue bear was communicative and worked well for what we needed done.

Excellent to work with Blue bear. They went above and beyond to assure we got our basement back to the original state and pay the least out of pocket over the insurance pay out. Thank you sooo much.

We had a sump pump failure that flooded the basement. Blue Bear responded as soon as we called and had large industrial dehumidifiers running that day. They monitored the drying daily and added equipment (fans, air scubbers) as required to facilitate the dry out.The technicians were polite, respectful and relentless in their pursue of the dry out.We would recommend Blue Bear to anyone with water damage.

Blue Bear was awesome through every step of the process after my kitchen faucet sprung a leak. They responded to my email immediately and came out within a day to inspect the damage, and helped me through the process with insurance. Everyone on the crew who came out to the house or I spoke to on the phone was extremely professional and knowledgable. I would highly recommend Blue Bear to anyone looking for mold remediation services!

The guys over blue bear helped me when I didn't know where to else to turn. I would recommend them 100 times over

These guys were very informative, professional, and just all around good guys

Brendan Culhane

Great company!

Doug and Aaron did a great job helping me out when my basement flooded last month. They were incredibly thorough and dependable; I highly recommend them!

My mother's sump pump stopped working and the basement ultimately flooded. Had a great plumber come out and replaced it and he recommended Blue Bear. James came out and did a full analysis and was very descriptive on what the next steps were. He immediately put some equipment in the basement to help with the quality of air. The next day, Doug came over and reviewed everything and even called Travelers with my mother. After much back and forth with Travelers, they denied her claim. Doug took it upon himself to leave the equipment to help her out. His knowledge and service were beyond exemplary. While I hope I never have to deal with a flooded basement, I'll be calling Blue Bear to remedy the situation if I do. Great people! By the way, screw you Travelers. Our whole family will take our business elsewhere.

Blue Bear fully cleaned up the damaged part of the basement. Dried out all the water. They were awesome, they came back each day to monitor the air. We're very happy with their performance.

Blue Bear did a great job here at my home I want to thank you again for the great clean up that they did for staying ahead of things I just want to say that they're great company in a professional company and I would recommend them to anyone thank you once again blueberry for the great job

This review is from LISA MORREALL. Blue Bear Restoration was professional and responsive from my very first call to Rob. Kyle, Brendon and the crew that was dispatched to take care of our home, assessed the damage, and quickly began the process of contacting our adjuster, determining our coverage, and implementing a plan that would minimize our out of pocket expense. Throughout the process the crews were timely and courteous and Blue Bear exhibited professionalism at its best. They restored our home and stopped any further water damage. We are back to normal and happy with the final result. We are grateful for our friends who referred us to Blue Bear. Thank you. We will use Blue Bear in the future should the need arise.- Lisa & Bob Morreall

We had one hiccup w communication. The owner called me himself, as did the public relations gentleman and the lead service tech. The issue was handled quickly and professionally. They went above and beyond to make sure we were happy. And even gave us a generous gift card to a beautiful restaurant. I would use them again In a heartbeat and think they're a great company. I highly recommend them to anyone in need of these services.

Everyone was very friendly and helpful.

Very professional. Always on time, called ahead, cleaned up after the selves each trip and kept me updated on what they were doing and why. Definitely recommend them.

The entire team was professional, communicative and made the entire process as easy as it could be. Would highly recommend to anyone. Thanks much, everyone

I highly recommend Blue Bear! After experiencing water damage in my finished basement, I called Blue Bear and they arrived and got to work within an hour. The team was incredibly friendly, knowledgeable, and kept me informed throughout the entire process. They made sure my home was well taken care of and continued to follow up in order to ensure my basement was dry and I was satisfied with their work. This is a great company with great people! I was lucky to have them!

gwendolyn brisbon

Patricia Uleskey-Posner

Blue Bear restoration did an excellent job taking care of our water damage cleanup preventing mold growth and further damage after our leak from the 2nd floor bathroom. Adrian, Brenden, Fletcher, James and all the guys did a terrific job and were respectful, kind, courteous and helpful. Thank you all!

Great company, very responsive and professional! Highly recommend!

Sara Prevost-Green

Arranged to have a roofing company come out to tarp up our roof after a large tree fell on our house. We had extensive damage outside and had water coming into to the home. They also set up a dehumidifier to eliminate any moisture. Everyone who has been in contact with us has been kind and very professional. I would highly recommend if ever you need emergency clean up or repairs.

Extremely knowledgeable in water damage and mold removal. Every employee was professional and responsive. I never had a doubt that they were doing what they knew was right and best for me, the homeowner. I highly recommend Blue Bear Restoration.

The entire Blue Bear team was extremely helpful and very professional. They came right away and got the water damage and mold cleaned up very quickly. They were thorough and made sure our home was taken care of. Thank you Blue Bear!!

Bob Pizzutiello

After a broken pipe fitting caused a basement flood, I called Blue Bear on the recommendation of my local insurance agent. The Blue Bear technician Farren arrived within about 3 hours of my call, explained the process and dropped off equipment, pending approval to begin the work. The next morning he came back, took photos, removed some wet carpet/paneling and started the drying process. Every morning at about 8:30 AM I received a call when we discussed when would be a good time for them to check on the status, day-by-day until the drying was complete. They measured residual moisture and once levels were acceptable, removed their gear. Every technician was professional, communicated clearly and respectful of being in my home. They exceeded my expectations in every regard!

We had a sump pump failure and woke up with a basement full of water. Blue Bear showed up the same day and started drying us out. The staff was friendly, professional and very knowledgeable. They kept us informed throughout the process and helped turn a bad situation into a bearable one.We hope to never find ourselves in this situation again, but if we do, we know who to call.

Great experience with Blue Bear. The water damage in my kitchen and basement was a big job that took weeks but the crew at Blue Bear did an amazing job. All the guys that came in were hard working and extremely polite and respectful. Would totally recommend them.

I used Blue Bear Restoration for a water leak that cause a lot of damage. Jake was one of the guys who came out to do the clean up. He was very professional and did a great job explainingthe process and completing the job. Highly recommended Blue Bear.

Had a little water problem in the basement a while ago, and Blue Bear Restoration was recommended to me by my brother-in-law. I had recently (about a year earlier) dealt with a similar water issue in my basement, and we used Roto-Rooters cleanup service. Comparably, I found Blue Bear was more prepared for the job. They were on time, they detailed to me exactly why they were here, and what they were doing. They were friendly. They didn't stomp my strawberry bushes (STILL MAD ABOUT THAT, ROTO-ROOTER!).While I hope I never have another disaster in the basement, I'll most definitely be using Blue Bear Restoration again if I do.

Patrick Wischmeyer

The team at Blue Bear was very responsive in responding to my sewage mess and also dealing with my insurance company. The guys were very polite and communication was seamless. Thanks Blue Bear team

Merrie Lee McLaughlin

Kyle and his crew did an incredible job! We had a flooded basement with a ton of damaged contents! They were quick to respond, communicative at every step, and very professional! They really were life savers! Thank you Blue Bear!!

Rob, Kyle and and their whole team were incredible to work with! Our basement flooded overnight and they were here within minutes of us calling! Very professional! Constantly told us what they were doing and what would happen next. They did not remove any equipment until our basement was 100% dry! We were very satisfied and would use Blue Bear again, if we need to. We would recommend them to anyone!

We had a pipe burst under our floor causing flooding in our basement. I called Blue Bear and they sent out their Zoom Drain people who arrived within half an hour of my call. They fixed the plumbing problem and then the Blue Bear team tore up the carpets, cleaned everything up, and dried everything out. Not only did they do a good job with the work that needed to be done, their communication and responsiveness was EXCELLENT. Every morning they would call when they were on their way, we opened the garage door and they went right through the garage into the basement while we were working upstairs without interruption. They wore shoe covers and were very respectful of our house. While I hope I never have to use their services again, I would recommend them to anyone else who has an issue.

I think they were very professional and helped me out very quickly to get water damage cleaned up.

We had a sump pump failure and Blue Bear came very quickly to dry us out. They were extremely knowledgeable about what was needed to prevent mold and very professional in their interactions with us. They kept their equipment in place extra long to be sure we wouldn't have future mold problems. They always observed Covid protocols and were very considerate. Our basement is now nice and dry!

Tony, Rob, and the rest of the crew are awesome! They are very responsive and get the job done in a timely and efficient manner. We had water damage in our bathroom and Blue Bear was here within a few hours to inspect it. They got the job done within that same week and were very courteous of our space and work hours. Our bathroom looks good as new and they stopped in a couple of times after to make sure everything was still running smoothly (they also brought us treats)! We highly recommend Blue Bear Restoration for any and all of your restoration needs. They've done work for our clients as well and we've only heard positive things. Their service is top-tier so give them a call, you won't be disappointed!

When our sump pump flooded our finished basement playroom, Blue Bear came right away and took care of the clean up. What a relief to know that our basement is fully dried and cleaned, and I don't have to worry about mold or mildew growing from our water damage. All of the employees we intereacted with were respectful, professional, and in my opinion went above and beyond in helping us. They thoroughly explained everything and made sure we understood what was happening every step of the way. Five thumbs up!Edit: We experienced some miscommunication regarding our bill, but the owner was very responsive and attentive to get it straightened out as quickly as possible. Thank you, Tony!

This company was wonderful, in a very stressful time. They showed up immediately and were so kind to us. They always called ahead, were very respectful, professional and explained every detail to us. Each employee who entered our home was so kind, careful and professional. Thank you Blue Bear.

I currently live in Texas but the water damage took place in Rochester, NY. I was well taken care of! Kyle was my guy, and he was so awesome! He kept me in the loop on every step of the process! I was calling and texting he never seemed irritated or aggravated. I'll recommend this company to anyone! I'm pretty sure the entire team is good but ask for Kyle😉

Blear bear restoration came out immediately after hearing about my water issues. The technicians were very knowledgeable about my issue I was having . They explained everything I needed to know and what the process of resolving it would look like. I highly recommend this company they practiced all covid protocols and made me and my family feel good about thr hire. Fletcher , Kyle and Tony the owner all were very nice and professional. Working with your home owner insurance companies can be difficult at times and they made everything go as smoothly as possible and helped along the the way.

Blue Bear was recommended to us by Rita at State Farm Insurance. We had a 2nd floor laundry room that flooded down to kitchen, dining room and basement. Blue Bear came out same day we called them. They ran all their testing, performed any demo and setup equipment to get areas dried out. Their work is excellent. They are extremely professional, courteous, responsive, careful and kind. Their communication is above and beyond...calling every morning to let us know when they would be at our house. If we could give them 10 stars, we would. Every employee, including owner Tony, was a pleasure to deal with. We would highly recommend this company to anyone.

Blue Bear was highly recommended to me by Greg of Excellent Air Heating and Cooling to help me remedy over a foot of water in my basement. All the staff were extremely responsive, prompt, efficient, reliable and considerate during their extensive mitigation services. Farren, Tony, Fletcher, and Jake (I MAY have missed someone) were all a pleasure to work with. I was especially impressed with everyone's patience with me and my questions. I surely learned a lot in the past 10 days or so! I have no hesitation in giving this 5-star rating. Plus I am the personification of that Old School WORD OF MOUTH, that we all used to depend upon before the internet! Oh, and my cat made a LOT of new friends.

J. Hassett (Juniper)

Mary-Martha Harvey

Emergency service was prompt and professional. Staff was accommodating to my time frame and service was performed when stated. Staff called to confirm arrival and departure times daily and clearly indicated work to be performed. Needed actions were explained and performed professionally. All safety precautions were well maintained. I could not be more pleased with outcome after such a traumatic event.

My basement was flooded due to a water main bursting and some friends reccomend Blue Bear. They were at my home before the water authority had turned the water off (about 45 min after I called)! Their quick response potentially saved me thousands of dollars. Their courteous and friendly service helped me deal with this whole fiasco. They were thorough in their explanation of their process, they cleaned up after themselves and made this whole ordeal more bearable.I would highly recommend this company. From start to finish the whole team was easy to deal with. They checked on me daily to make sure I was happy with their service. Thank you to the whole team!

I recently met Tony and Rob and was delighted with their professionalism. In my brief meeting with them I learned how important the customer experience is to them and their business. They care that the customer is satisfied with the level of customer service provided and the quality of work performed. I highly recommend their service for water and fire restoration.

Stephanie Grillo

Everyone was extremely professional and knowledge and helped us when we had water damage in our kitchen. I am so glad that we used them and definitely would again in the future if we needed

Andrew Grantham

We called Blue Bear and they were here the next morning. They came and explained the process that they would be using to clean up after my window leaked during a rainstorm. They then set up their machines and the process began. They were clean, professional and efficient.

Nicest, most honest guys I have ever had come to do a service/ inspection at my home. They went out of their way to be in touch, came when they said they were coming and did not try to sell me anything that I didn’t need. Highly recommend Blue Bear Restoration. If you want an honest, professional and kind company to work with... Blue Bear is the company you want. Cannot say enough good things about them!!

The Temple Building Rochester NY

We are a mid-rise, 14 story property in the heart of downtown Rochester. We had a water loss on one of our residential floors. We called Blue Bear Restoration and they were there almost immediately. They helped us identify and control the leak, as well as took care of the entire cleanup process. Very thankful for their help. Would hire this company again, we were in great hands. Thank you guys!

The entire team at Blue Bear Restorations came to our rescue after suffering a flood in our kitchen due to a roof leak!!! They guided us through the entire process, providing expert counsel and advice! They were so accommodating and professional throughout the event and made the experience one to remember! Special kudos to Rob and Doug and the entire crew! Highly recommended! Stellar service! 5 STARS!!

Great experience. Professional from start to finish.

I started an insurance claim at 2am for a sewer backup in my basement. In exactly one hour an employee contacted me in regards to my issue. Yes, 3am they called me back. They stated a representative would be at my home between 10am-12pm. Now keep in mind there business is 1hr to 1 1/2hrs away from my home and they were there at 11am!The employee was great to work with, very knowledgeable and handled everything promptly.I would definitely recommend this company to anyone who needs emergency services like my situation with a sewer back up.

Had an unfortunate mishap with some water damage in a finished basement. The Blue Bear crew was out quickly and did a great job restoring my home and drying out the carpet and bar areas. Great communication and respectful crew.

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